Would Dr Phil be good for Dell’s customer service department?
The American TV relationship and life strategy expert Dr Phil could make miracle work for Dell’s customer service department. Today they respond on their massive critic on blogs with they’re on blog: Dellone2one. But that will not be enough – computers are emotions and not only numbers in a grey box. They are working with getting the box designed, read more about their ambition on “Dell Does Design–And Gets Beat Up” by Bruce Nussbaum in Business Week.
Costumers pay with there time when they work for free with the support of a product – they develop the product – that’s why they call. Why does consumers have to pay money for developing the product?
What do you need to be ONE with a customer department?