The store day

Published by on november 16, 2007 at 1:11 e m

Yester day I was the moderator at Store day / Butikdsdagen in Stockholm. There where a lot of good speakers how al talked in the topic of retail, consumers and e-commerce. One of the speakers did point out that unsatisfied consumers should be treated with “kill them with kindness.” I did point out that the satisfied consumes should consumers be “love them with passion.”